Return & Refund Policy

Effective September 22, 2026. This policy covers orders placed at furranium.com. If you bought a Furranium product from Amazon or another shop, please return it through them.

30 days to change your mind

You may return a product within 30 days of the day it was delivered, for any reason, if it is unused and in its original packaging. We refund what you paid for it. Return shipping for a change of mind is at your cost.

Used litter products

For hygiene reasons we cannot take back litter pans, scoops, liners or litter that have been used, unless they are defective. If you are unsure whether something will suit your cat, write to us before opening it and we will help.

Damaged, defective or wrong

If a product arrives damaged, is defective, or is not what you ordered, tell us and we will replace it or refund you in full, and we pay the return shipping if we need it back. Defects that appear later are covered for one year by the warranty in our Terms & Conditions.

How to return something

E-mail contact@furranium.com with your order number and what you would like to return, and a photo if it is damaged or defective. We reply with the return address and, where we are paying, a prepaid label. Please do not send anything back before hearing from us; a parcel we are not expecting can go astray.

Refunds

We inspect a return when it arrives and refund your original payment method within 10 business days. Your bank may take a few more days to show it. A shipping surcharge paid for delivery to Alaska, Hawaii or a U.S. territory is refunded only when the return is due to our mistake or a defect.

Exchanges

The quickest way to swap a product for another is to return the one you have and place a new order for the one you want.